Privacy Policy

    We are committed to protecting your privacy and personal information. Learn how we collect, use, and safeguard your data.

    Last Updated: June 1, 2023

    Your Privacy Matters

    This policy explains how we collect, use, and protect your personal information with the highest standards of privacy and security.

    At Legalock, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

    GDPR Compliant
    CCPA Compliant
    SOC 2 Certified

    Information We Collect

    We collect information that you voluntarily provide to us when you register on the website, express interest in obtaining information about us or our products and services, or otherwise contact us.

    Personal Information

    The personal information we may collect includes:

    First and last name
    Email address
    Phone number
    Mailing address
    Password
    Contact preferences
    Legacy information (assets, documents, wishes, etc.)

    Automatically Collected

    When you visit our website, we may automatically log:

    Your computer's IP address
    Your browser type and version
    The pages you visit
    The time and date of your visit
    The time spent on each page
    Other details about your visit

    Data Minimization Principle

    We only collect information that is necessary to provide our services and improve your experience. We never collect more data than we need, and we regularly review what information we store to ensure it remains relevant and necessary.

    How We Use Your Information

    We may use the information we collect for various purposes, including to:

    • Provide, operate, and maintain our website and services
    • Improve, personalize, and expand our website and services
    • Understand and analyze how you use our website and services
    • Develop new products, services, features, and functionality
    • Communicate with you, including for customer service, updates, and marketing purposes
    • Process transactions
    • Find and prevent fraud
    • For compliance purposes, including enforcing our Terms of Service, or other legal rights

    Legal Basis for Processing (GDPR)

    If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

    Contract Performance

    We process your data to provide our services, manage your account, and fulfill our contractual obligations to you.

    Legitimate Interest

    We process data to improve our services, prevent fraud, and ensure security, where our interests don't override your rights.

    Consent

    For marketing communications and optional cookies, we rely on your explicit consent, which you can withdraw at any time.

    Legal Obligation

    We may process your data to comply with legal requirements, such as tax obligations or regulatory compliance.

    Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us provide better services.

    Essential Cookies:Required for website functionality
    Functional Cookies:Remember your preferences
    Analytics Cookies:Help us understand usage patterns
    Marketing Cookies:Deliver relevant advertisements

    You can manage your cookie preferences at any time through our Cookie Policy or Cookie Settings.

    Security of Your Information

    We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

    Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

    Data Retention Periods

    We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

    Account Data

    Active Accounts: We retain your account information and legacy data while your account is active and for the duration of your subscription.

    Closed Accounts: After account closure, we retain essential data for 30 days to allow for account recovery, then permanently delete all personal data unless legally required to retain it.

    Communication Data

    Email Communications: We retain email communications for up to 3 years for customer service purposes.

    Marketing Preferences: We retain your communication preferences until you withdraw consent or close your account.

    Technical Data

    Log Files: Server logs and technical data are retained for up to 12 months for security and performance monitoring.

    Cookies: Cookie data is retained according to the specific cookie's expiration period, typically ranging from session-only to 1 year.

    Legal and Compliance Data

    Financial Records: Transaction and billing data may be retained for up to 7 years to comply with tax and accounting regulations.

    When we no longer need your personal information, we will securely delete or anonymize it. If immediate deletion is not possible due to technical constraints, we will isolate the data from further processing until deletion can be completed.

    Your Rights Under GDPR

    If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These rights include:

    Right of Access

    You can request a copy of the personal data we hold about you and information about how we process it.

    Right to Rectification

    You can request that we correct any inaccurate or incomplete personal data we hold about you.

    Right to Erasure ("Right to be Forgotten")

    You can request that we delete your personal data in certain circumstances, such as when it's no longer necessary for the original purpose.

    Right to Restrict Processing

    You can request that we limit how we use your personal data in certain circumstances.

    Right to Data Portability

    You can request a copy of your personal data in a structured, machine-readable format to transfer to another service.

    Right to Object

    You can object to our processing of your personal data for direct marketing or where we rely on legitimate interests.

    Right to Withdraw Consent

    Where we rely on your consent, you can withdraw it at any time. This won't affect the lawfulness of processing before withdrawal.

    How to Exercise Your Rights

    To exercise any of these rights, please contact us at privacy@legalock.com. We will respond to your request within 30 days.

    You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data properly.

    Children's Privacy

    Our service is not directed to anyone under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

    Changes to This Privacy Policy

    We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this privacy policy periodically for any changes.

    Contact Us

    If you have any questions about this privacy policy, please contact us at:

    Email: contact@legalock.com

    Still Need Help?

    Have questions about our privacy practices? We're here to help.

    Contact Support

    Ready to Secure Your Legacy?

    Join thousands of families who trust Legalock to protect their legacy and ensure their loved ones are taken care of.