Frequently Asked Questions
Quick answers to the most common questions about using Legalock.
Getting Started
Learn the basics of setting up your Legalock account and navigating the platform.
How do I create a Legalock account?
To create an account, click the "Sign Up" button on our homepage and follow the registration process. You'll need to provide basic information and verify your email address.
Is there a mobile app available?
No, but we are working on it.
What should I do first after creating my account?
Start by adding your most important assets and emergency contacts. Then invite at least one trustee who will help manage your legacy. Consider upgrading to access premium features like the document vault and time capsules.
How do I navigate the dashboard?
Your dashboard shows all available features as cards. Click on any feature card to access that section. Use the sidebar navigation for quick access to different areas of your account.
Can I import data from other platforms?
Currently, you need to manually enter your information into Legalock. We recommend starting with your most critical assets and contacts, then gradually adding more details over time.
What happens if I forget my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link to create a new password.
Account & Security
Understand how to manage your account settings and keep your information secure.
How secure is my data?
Legalock uses high security standards to protect all your data. We implement AES-256-GCM encryption—the same technology trusted by major banks worldwide. Every sensitive piece of your personal information is individually encrypted, and your data is protected in your browser, during transmission, and in storage.
Can I enable two-factor authentication?
Yes, you can enable two-factor authentication (2FA) from your security settings. This adds an extra layer of protection to your account by requiring a verification code in addition to your password. Verification codes are valid for 1 hour.
How do I change my password?
You can change your password by going to Settings > Security and clicking on "Change Password". You'll need to enter your current password and then set a new one.
How do I delete my account?
Account deletion can be requested through Settings > Account. Please note that this action is permanent and will remove all your data from our systems.
Can I export my data?
Yes, you can export your data from Settings > Data Export. This will provide you with a copy of all your information stored in Legalock.
Subscription Plans
Understanding the different subscription tiers and their features.
What is the difference between Essential Legacy and Legacy Preserver plans?
Essential Legacy is free and includes 1 trustee, 10 emergency contacts, unlimited assets, and basic features. Legacy Preserver ($29.99/year) includes unlimited trustees and contacts, 2GB vault storage, 100 time capsules, memorial features, and priority support.
What features are included in the free plan?
The Essential Legacy plan includes: 1 trustee, 10 emergency contacts, unlimited asset inventory, service sunset management, social media account configuration, and last wishes documentation.
What premium features do I get with Legacy Preserver?
Legacy Preserver includes: unlimited trustees and contacts, 2GB document vault storage, 100 time capsule messages, memorial page creation.
Can I upgrade or downgrade my plan?
Yes, you can change your subscription plan at any time from Settings > Subscription. Upgrades take effect immediately, while downgrades take effect at the end of your current billing period.
What happens if my premium subscription expires?
You'll have a 30-day grace period to renew your subscription. During this time, you can still access your premium features but cannot create new premium content. After 30 days, premium features will be disabled.
Do you offer refunds?
We offer a 30-day money-back guarantee for new premium subscriptions. Contact our support team if you're not satisfied with your purchase.
Trustees & Access
Managing trustees and understanding how they access your information.
How do I add trustees?
Go to the Trustees section in your dashboard and click "Add Trustee". Enter their information and they'll receive an invitation to accept their role as your trustee.
How do trustees access my information?
Trustees can only access your information after your passing has been notified by them. They cannot access your account while you're alive unless you specifically grant them access.
Can I change my trustees later?
Yes, you can add, remove, or modify your trustees at any time. Changes take effect immediately.
What can trustees see and do?
Trustees can access your assets, emergency contacts, last wishes, service sunset instructions, social media accounts, time capsules (if premium), and memorial settings (if premium). You can customize what each trustee can access.
How many trustees can I have?
Essential Legacy allows 1 trustee, while Legacy Preserver allows unlimited trustees. This gives you flexibility in choosing multiple people to help manage different aspects of your legacy.
What happens if a trustee declines the invitation?
If a trustee declines, you'll be notified and can invite someone else. It's important to have at least one active trustee to ensure your legacy can be properly managed. It's recommended to talk to them prior to sending the invitation.
Can trustees see each other's information?
Trustees can see that other trustees exist and have access to their contact information. Each trustee only sees what you've specifically granted them access to.
Asset Inventory
Managing your assets and account information.
What types of assets can I add?
You can add any type of asset including bank accounts, investment accounts, insurance policies, real estate, vehicles, jewelry, art, collectibles, and other valuables. Each asset can include access instructions for your trustees.
How detailed should my asset information be?
Include enough detail for your trustees to locate and access the asset. This typically includes account numbers, institution names, contact information, and step-by-step access instructions.
Can I categorize my assets?
Yes, assets are automatically categorized by type (banking, investments, insurance, etc.). This helps organize your assets for easier management.
Is there a limit to how many assets I can add?
Both Essential Legacy and Legacy Preserver plans include unlimited asset inventory, so you can add as many assets as needed.
Should I include passwords in my asset information?
For security reasons, avoid including actual passwords in asset descriptions. Instead, reference where passwords can be found (like "Password stored in vault").
How often should I update my asset information?
Review and update your assets quarterly or whenever you open/close accounts, change institutions, or modify access procedures. Keeping information current ensures your trustees can access everything.
Document Vault
Storing and managing important documents securely.
What is the document vault?
The document vault is a premium feature that allows you to securely store important documents like wills, insurance policies, passwords, and other files. Documents are encrypted and only accessible to your designated trustees.
How much storage do I get?
Legacy Preserver includes 2GB of secure document storage. This is typically enough for hundreds of important documents and files.
What file types can I upload?
You can upload most common file types including PDFs, Word documents, images (JPEG, PNG, GIF, WebP), videos (MP4, WebM, QuickTime), and text files. Each file can be up to 100MB in size.
Are my documents encrypted?
Yes, all documents in the vault are encrypted using AES-256-GCM encryption. Your files are protected both during upload and while stored in our secure servers.
Who can access my vault documents?
Only you and your designated trustees can access vault documents. Trustees can only access the vault after your passing has been notified to Legalock.
Time Capsules
Creating and scheduling messages for future delivery.
How do time capsules work?
Time capsules allow you to create messages that will be delivered to recipients at specific future dates. You can schedule them for birthdays, anniversaries (...) and they will be delivered if your passing is notified to Legalock. This is a premium feature.
How many time capsules can I create?
All users (both free and premium) start with 10 time capsule messages. You can purchase additional sets of 10 capsules for $10 each (or equivalent in your currency).
Can I include attachments in time capsules?
Yes, you can attach photos, videos, documents, and other files to your time capsule messages. Each attachment can be up to 100MB in size.
How are time capsules delivered?
Time capsules are automatically delivered via email at the scheduled date and time. Recipients receive a notification with instructions on how to access their time capsule.
Can I edit or cancel a scheduled time capsule?
Yes, you can edit or cancel time capsules before they're delivered. Once delivered, time capsules cannot be modified or recalled.
What happens if the recipient doesn't have a Legalock account?
Recipients don't need a Legalock account to receive time capsules. They'll get an email with instructions on how to view their message and any attachments.
Can I set time capsules to be delivered after my death?
Yes, you can create time capsules that are triggered by your passing. These will be delivered to recipients after your death has been notified to Legalock by your trustees.
Memorial Features
Creating lasting tributes and managing memorial content.
What is the memorial feature?
The memorial feature allows you to create a lasting tribute page where family and friends can share memories, photos, and messages after your passing. This is a premium feature available with Legacy Preserver.
How do people contribute to my memorial?
Your trustees can manage contributors and moderate content on your memorial page. Contributors can share photos, videos, and written memories to create a comprehensive tribute.
Can I customize my memorial page in advance?
Yes, you can set up your memorial page, write a memorial message, and upload initial content while you're alive. This ensures your memorial reflects your wishes.
What types of media can be shared on memorials?
Memorial pages support images (JPEG, PNG, GIF, WebP) and videos (MP4, WebM, QuickTime). Each media file can be up to 100MB in size.
How long do memorial pages stay active?
Memorial pages remain active for 2 years after your trustees notify Legalock of your passing. They serve as a temporary tribute to your memory.
Can I leave messages for people to see after I'm gone?
Yes, you can write messages that will appear on your memorial page after your passing. These messages can be up to 5,000 characters long and appear in gold text for special emphasis.
Emergency Contacts
Managing your emergency contact information.
What are emergency contacts used for?
Emergency contacts are people your trustees should notify immediately after your passing. This typically includes close family members, friends, colleagues, and other important people in your life.
How many emergency contacts can I add?
Essential Legacy allows up to 10 emergency contacts, while Legacy Preserver allows unlimited emergency contacts.
What information should I include for each contact?
Include full name, relationship to you, phone number, email address, and any special instructions about how or when to contact them.
Last Wishes
Documenting your final wishes and preferences.
What should I include in my last wishes?
Document your funeral preferences, burial or cremation wishes, organ donation status, pet care instructions, and any other important final arrangements you want your family to know about.
Is this the same as a legal will?
No, last wishes in Legalock are informational guidance for your family. You should still have a legally valid will prepared by an attorney for binding legal instructions.
Can I update my last wishes?
Yes, you can update your last wishes at any time. It's good practice to review and update them periodically as your preferences may change.
Who can see my last wishes?
Your last wishes are accessible to your designated trustees after your passing. You control who has access to this sensitive information.
Should I discuss my last wishes with family?
Yes, it's often helpful to discuss your wishes with close family members in advance. This can prevent confusion and ensure your wishes are understood and respected.
Service Sunset
Managing services and subscriptions that should be canceled.
What is Service Sunset?
Service Sunset helps you document all the services, subscriptions, and accounts that should be canceled or transferred after your passing.
What types of services should I include?
Include streaming services, gym memberships, insurance policies, utility accounts, and any other recurring services or accounts.
How detailed should my cancellation instructions be?
Provide step-by-step instructions including customer service phone numbers, account numbers, and any special requirements for cancellation. The more detailed, the easier it will be for your trustees.
Is there a limit to how many services I can add?
No, both Essential Legacy and Legacy Preserver plans allow unlimited service sunset entries, so you can document all your services and subscriptions.
Tax Information & Optimization
Understanding tax-related features and recommendations.
How do I set up tax information?
Go to your dashboard and provide your citizenship and tax residency information. This allows the system to generate relevant tax guidance for your situation.
Are the tax recommendations personalized?
The recommendations are based on general tax principles for your jurisdiction and situation. They provide educational guidance but should not replace professional tax or legal advice.
How often can I generate tax recommendations?
Tax explanations and optimization features have daily regeneration limits to ensure quality responses.
Should I rely on these for official tax planning?
No, these features provide educational information only. Always consult with qualified tax professionals and estate planning attorneys for official advice and legal documents.
Technical Support
Getting help with technical issues and account problems.
How do I contact support?
You can contact our support team through the Contact page or by emailing us directly.
What information should I include in support requests?
Include your account email, a detailed description of the issue, what you were trying to do, any error messages you received, and your browser/device information.
How quickly will I get a response?
We aim to respond to all support requests as quickly as possible.
What if I'm having trouble with file uploads?
File upload issues are often related to file size (max 100MB), file type restrictions, or internet connectivity. Check that your file meets our requirements and try again with a stable connection.
Troubleshooting
Common issues and their solutions.
Why can't I access premium features?
Premium features require an active Legacy Preserver subscription. Check your subscription status in Settings > Subscription. If you recently upgraded, try logging out and back in.
My trustee says they can't accept the invitation. What should I do?
Make sure the trustee is checking their email (including spam folder) for the invitation. The invitation link may expire, so you can resend it from your Trustees section.
I'm not receiving email notifications. How do I fix this?
Check your spam folder and add noreply@legalock.com to your contacts. Verify your email address is correct in Settings > Account and check your notification preferences.
The website seems slow or unresponsive. What can I do?
Try refreshing the page, clearing your browser cache, or using a different browser. If problems persist, check your internet connection and contact support if the issue continues.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.
Contact Support
Social Media Management
Configuring how your social media accounts are handled.
What social media platforms does Legalock support?
Legalock supports major platforms including Facebook, X, Instagram, LinkedIn and TikTok. You can provide specific instructions for each platform.
What options do I have for my social media accounts?
You can choose to have accounts memorialized, deleted, or managed according to your specific instructions. Each platform has different options available.
Should I include passwords for social media accounts?
For security reasons, don't include actual passwords.
How do platform-specific memorial features work?
Many platforms like Facebook offer memorial account options. Your trustees can follow your instructions to activate these features or request account deletion as you prefer.